See what our clients have to say about IT Retail.
“From the start we were very impressed with the friendliness of IT Retail’s installation team. The system itself is vastly more user friendly then all our previous POS systems. IT Retail’s systems has also really helped us gain control over our pricing structure by providing us with more in depth pricing data. IT Retail enables us to closely track our customers and cater to our customers, ultimately making our store more profitable.”
“The best thing about IT Retail is its ease of use. Since it runs on the Windows platform it is very flexible and easy to learn and manage. Supervisors can see everything that’s going on at the registers from the back-end of the store. The IT Retail support team is always friendly and available to help no matter what the problem. These are just some of the great things about IT Retail that keeps my customers, my cashiers, and all my employees happy and efficient.”
“RETAIL Professional has changed our business. The detailed customer tracking alone is worth the price of admission. I’m now able to provide the kind of personalized service I only dreamt about before. Having used RETAIL Professional for eight years, I’ve can attest to the product’s reliability – and its ease of use. Best of all, it is without a doubt the most feature-rich and complete product I have ever seen. It’s a perfect solution for a store like mine with nine registers.”
“For the past year, I’ve been using the team at IT Retail for all my IT services and they’ve been great. These guys are totally dedicated to their work. Since they know the RETAIL software that I run inside and out, it’s been much more cost-effective to use them rather than to hire someone in-house. They’re like waiters at a great restaurant – always there when you need them, and out of sight when you don’t.”
“We have two stores and have been happily using IT Retail software on both of them since 2005. Support has been very responsive to our needs and the help desk technicians efficiently respond to our inquiries. If and when we open up another store, IT Retail is the only software system we will use.”
CASE STUDY: Interview with Steve Berg, Mountain Grocery
Q: Initial impression of IT Retail (especially in comparison with other POS systems)
A: “I love the way IT Retail is so open. We were looking for a POS system with a SQL back-bone and loved IT Retail from the beginning. We love our interactions with Bob as he was very patient and honest. We were very cautious about our decision and Bob never once rushed us or made us feel pressured. Sales people from other systems made us very untrusting and cautious.”
Q: How has IT Retail helped your business?
A: “IT Retail has allowed us to harness our data flow and analyze the data to make our company more profitable. Without having the system be as open as it is, we would never be able to have access to the data at the level we have. Enterprise has given us the ability to analyze the data at our corporate level for all the stores and see where we can make improvements.”
Q: Favorite aspect of IT Retail—i.e. support, back end, front end, ease of use?
A: “We have obviously created great relationships with all of the support people, but even the programmers at IT Retail are so willing to step up and help in every way. I really like Enterprise as we have worked with other systems and they all fell short of the features of Enterprise.”
Q: In which ways does IT Retail better your business compared to another POS system?
A. “We have used four different POS systems and some claimed to be open. Even the systems that claimed to be open had certain areas that were very encrypted. IT Retail has delivered everything it claimed from the start of our company looking at POS systems. Bob & Terry have never said anything that they did not stand behind 100%. The other systems we used were good systems but it seemed they spent all of their resources keeping their product running and IT Retail is spending their resources working on future releases that will better their products. They seem to have a great “Vision” for what they want their POS system to be in years to come.”
“IT Retail is a comprehensive POS System that allows me to efficiently serve my customers in the front end while providing me the tools and information to effectively run my business in the back office. IT Retail’s staff have been easy to work with and very accomodating.”
“The people behind the phones of IT Retail make me feel like I have all the support that I need. Working directly with them, I am so happy. You guys have been supportive, responded when I needed help. When things were really hard, I was fully confident that IT Retail was taking care of us.”
“We have been very impressed with the all-encompassing IT Retail software. The batches are so much easier to do than with any other POS system we’ve worked with. With IT Retail software we can generate a diverse range of detailed reports so we can see what items sell and don’t sell. IT Retail has helped our business in many dynamic ways but the most prominent change has been the improvement in our front-end efficiency, increasing our customer satisfaction and overall our bottom line.”
“We’ve been running RETAIL Small Business Edition for six years and have seen the difference that it makes in our business. Productivity is up, my employees are more efficient, and profits have increased. As a business owner with only one store and a few registers, I’ve only got one shot at being successful. RETAIL Small Business Edition gave me the edge I needed to stay competitive.”
“Finally, there’s a solution to help family-run businesses like mine that own a small chain of supermarkets – we have six stores – compete with the big guys. RETAIL Enterprise ties together all our stores and gives my numbers guys the information they need for quick analysis. We’re able to fine-tune our operations on the fly and make minor course corrections as we go. RETAIL Enterprise gives me a quick, complete and accurate read of all my stores. It’s the best investment I’ve made.”
“I just want to express my thanks for working with me to make your POS work seamlessly at my store and deal with the various store issues that always emerge. I appreciate the individual attention that really is as singular a product as the code you provide.”
“IT Retail has everything that we were looking for in a POS system. Our main issue with our previous system was support, but since switching to IT Retail they have gone above and beyond, ensuring that no problem is overlooked, catering to our every need. Everyone has been wonderful and willing to help. We are very happy with IT Retail. If you’re looking for a POS system with friendly customer service, reliable programmers, and state of the art, detailed reporting systems IT Retail is hands down the best option available.”