Our vision, mission, and background.
IT Retail is committed to providing innovative, simple and powerful technology solutions that boost grocery retailers profitability
We tell customers and partners the truth, we are straightforward and honest. Problems will happen we are all human, be we will admit when we are wrong and take responsibility to resolve the issue.
We are a team of individuals who enjoy working hard towards a common goal – to provide awesome software that solves problems for grocers and that helps grocers be profitable.
We delight our customers by giving them the best product and service available to grocers. There maybe be systems with more features but there we are unmatched when it comes to customer satisfaction.
Innovation is in the fabric of who we are as a company and we achieve this by being a perpetual student – reading, listening, watching, and getting certificates.
IT Retail focuses on developing grocery POS software on the Microsoft platform and solutions that interface with the Microsoft suite of products. Our development platform is Microsoft Windows, SQL Server,.Net, and several web frameworks. We develop, customize, sell, and service grocery retail solutions to independent retailers as well as national grocery chains.
We provide enterprise-wide open software solutions that are designed to enable food retailers in the grocery market sector a way to respond to changing consumer preferences and ever-evolving technological advances. Our software solutions cover a wide range of retail applications, including easy-to-use, comprehensive point-of-sale and back office store systems that may be combined with a corporate host system. We design our solutions to be flexible, scalable, and reliable; you can depend on our software. We put a robust support team in place to ensure that each software sale is just the beginning of a long-time partnership – we want to be there for you as your business grows and thrives.
IT Retail is committed to continuing its leadership in providing quality solutions, products and services to the retail industry for years to come. You can count on it.
Martin Goodwin, a third generation retailer, was tired of the inflexibility of available systems, and became increasingly frustrated with operating his chain of grocery stores. “Couldn’t someone produce POS software on Windows?” he thought. In 1992, he began going to trade show after trade show in search of a Windows POS solution. He found nothing.
After years of struggling to run his company better, trying to integrate various management programs, software packages, and point-of-sale and accounting systems, he knew there had to be a better way. “We heard from technicians and value-added re-sellers that they had the ‘best idea.’ Somehow, their ‘solutions’ never worked completely. You see, we were thinking like retailers, and they were thinking like programmers.”
In the early months of 1993, Goodwin set out to build his own Windows POS/ Instore Solution. Goodwin began to design and prototype a system from a retailer’s perspective, putting critical information at the fingertips of the retailer so that better decisions could be made. He also wanted to integrate vital software functions: POS, Inventory and DSD, Credit/Debit, Customer Loyalty, and Accounting – into one easy solution.
When the design was complete, he hired Microsoft Consulting to build the solution. Using Goodwin’s own supermarket retailing operation as a test bed, they began creating RETAIL, the complete solution for running a retailing business. With more than a million customers a year shopping at that business, there was plenty of opportunity to test and retest ideas.
After the initial alpha release, Goodwin hired his own team of developers to finish the software and make it ready for other retailers.
In 1994, RETAIL was born and MSS Global officially began conducting business. Since then, RETAIL has become a huge success. In such a short history, RETAIL has grabbed the attention of retailers from all over the globe. MSS Global boasts over 40,000 licenses sold. Martin Goodwin says, “This is only the start. RETAIL is the best and most complete grocery supermarket software package available today, and grocery retailers are beginning to find out about us. Sales activity is exploding!”
RETAIL is tailored to the needs of your business, with several point of sale products and IT service offerings.
Today MSS Global is IT Retail. We’ve expanded around the globe, setting up offices in Europe, Asia, South America, and Central America.