10. Do I really need a new point of sale system?

That depends what POS technology you’re using now.

No POS System

If you have a new store, your POS system should enable you to:

  • Checkout Customers, FAST
  • See Detailed Sales Report
  • Print Itemized Receipts
  • Track Cashier Performance
  • Stay PCI compliant
  • Take EMV/ Chip Cards
Electronic Cash Register

If your store is using an electronic cash register today this is what you are missing out on: 

  • Sales Reports by Day, Month and Year instantly
  • Itemized receipts with item level detail
  • A seamless customer paying experience
  • Easily scan and weigh products
  • Price changes are a breeze
  • Label your shelves with the products in your system
Legacy POS System

If you have a POS system that is older, you’re missing out on features like:

  • Access to your Backoffice on any device
  • Product Sales movement
  • Low inventory reports
  • Get sales via text message
  • Import Inventory in a breeze
  • Track Price changes/ evaluate the performance
  • Import customer data into MailChimp
  • Integrate into Quickbooks

9. Can I keep my current payment processor?

Yes, we support all reputable processors in the US.

We support these processors and more:

Payment processing can be a little tricky but we are here to help you navigate the payment processing waters. We want you to get the best rates with the best processors because that makes our system work that much better for you.

8. What if there is an emergency and my internet goes down, does your system still work?

Stay calm, we’ve got you covered.

If the internet goes down, you can check-out customers like normal. Feel free to process credit cards, cash, and checks.

In addition, every component of our system is backed by a 3-year depot warranty. We have disaster recovery strategies (like geo-replicating your data) if things ever go terribly wrong.

7. Does Retail MARKET have all of the features my business needs?

If you call your business a grocery store, then yes!

  • We’ve refined our 25 years of grocery experience into Retail MARKET and are well versed in the unique requirements in grocery.
  • We aren’t exclusive to grocery stores, but grocery is what we do best – No other POS is as grocery-focused as ours.
  • If you need a new feature that we don’t have, we’d love to discuss it with you. We love building our software alongside grocers.
  • Schedule a free, no commitment consultation. We strongly recommend that you view a demo before purchasing.

6. Is it user friendly?

Cashiers typically feel comfortable using our system after about 10 minutes.

Our touch screen and back office were designed with two primary concerns – speed and ease-of-use.

  • Speed – We want you to be able to achieve the task at hand with the fewest keystrokes possible
  • Ease-of-use – We want our solution to be incredibly simple to use.

In addition, we have awesome training resources:

  • In-person training
  • Webinars
  • Knowledgebase articles
  • Best practice guides
  • Customer Success Team (whose primary job is to ensure our system works perfectly for your store.)

5. What if I don’t know enough about technology to make an informed decision?

We have a qualification process that will expose any reasons our solution may not be a perfect fit for your store. We’ll make sure you’re well-informed and confident in making a decision.  

 

4. How do I know I can trust your company?

Our family-owned and operated company has been in business for over 25 years with Retail MARKET used in 100s of stores.  If you don’t trust us, trust our customers. 99% of users are pleased with the service we provide. Here’s what they have to say:

So far our experience has been great; there have been a few software bugs but the best part about IT Retail is that they are super responsive to all of our problems. If we call them with an issue it’s usually a same-day fix and we are back up and running.

David Goodwin

Goodwin’s Organics

We never used a POS system until we were approached by Retail MARKET. After using the system for one year I can say that it has helped me track my business better than ever.

Carl

New Deal Fish Market

We love Retail MARKET because it works for our business, instead of making us work for it. We used to use Square, and the difference is night and day. We can sell cheese by the pound, track profit by product, and track our employee behavior. It’s the best!

Christina Barbieri

Wolf Meadow Farm

The staff has been incredibly responsive and has always taken my needs and suggestions into consideration… It’s very easy to use. I like the IT Retail site and all the features it offers, like entering the end of day totals, reporting, and the ability to edit the register buttons. I don’t intend on changing the product in my business and I look forward to growing our relationship!

Valerie

Sophia’s Greek Pantry

3. What does the installation process look like?

We’ve done thousands of installs and are constantly working to improve our process. 

1. Free Consultation and Optional Demo

2. Select Hardware that meets the needs of your store

3. Order hardware (Here’s where we go to work so you can relax!):

  • Create your store
  • Import your product file into our system
  • Perform an on-site or remote install
  • Train your employees

4. Grand Opening

2. Can I return it?

That’s an option.

Our qualification process ensures our system is a good fit for your store. Plus, we are always seeking feedback from our customers. Before you invest money in placing our system in your store, we always do our best to make sure it will work for you. If things change, we aren’t going to strangle you with unreasonable contracts and commitments.

1. How much does it cost?

Hardware varies from store to store from about $2000 per lane to $5000 per lane